Return Policy

KITON

For any reason the Customer can return the order, completely or partially, to request for a refund or an exchange.

Return conditions
Items can be returned within 14 days from the date of delivery of the order; return expenses are charged to
the Customer. The items must be returned in their original packaging and in the same condition in which they were originally shipped: not worn, washed or altered in any way. The soles of the footwear must be in the same condition as sent, with no signs of use. All items must also be returned with the original tags and any original accessories provided (dust-bag, clothing covers, etc.), including the label of authenticity and the security seal which must not be cut or broken. Damaged returns will not be accepted and can be returned to the Customer at his expenses. Footwear and accessories must be returned with their original box, which is an integral part of the item.

Return procedure
If the customer wishes to return one or more items, the return form must be completed and sent to our Customer care within 14 days of the order delivery date. Our Customer care will then send an e-mail with instructions for the return procedure. In this email the Customer shall find the “Bill of lading” jointly with the “courier sticker” to be attached to the box. The Customer is requested to faithfully follow the instructions provided. Kiton also reserves the right to inspect the returned items, and if the return does not meet the conditions imposed, to return it at the expense of the customer itself.

Exchange
We accept both size or color changes of the same model, if available. The return shipping of the item subject to change is charged to the customer while the shipping of the new item is free up to one change per item.

Defective goods
Only items received already damaged or showing conformity defects are considered defective. In case of defective items the Customer shall follow the same return procedure by filling out the form. Kiton reserves the right to refuse unauthorized defective returns. In case of acceptance of the defective return, Kiton will refund the purchase price of the item and the shipping costs.

Reimbursement
In the event that the Customer requests a refund for the returned items, Kiton will endeavor to make the refund as soon as possible or in any case within 20 working days from the date of acceptance of the return. The refund will be made with the same payment method used by the Customer, and on the same account, unless otherwise indicated in writing by the customer. The actual visibility date of the refund may vary due to factors beyond the responsibility of Kiton. Refunds are also issued in the same currency as the original purchase. We also remind that the refund will only concern the purchase price of the items, and will not include shipping costs and customs duties, which will be borne by the Customer.

LA PERLA

La Perla accepts returns of unused items by mail within 28 days from the date of delivery.

Items must be in original selling condition with all tags attached.

The following items will NOT be accepted:
- Beauty products, such as fragrances or lipstick.

- Incomplete, damaged, worn, altered and washed returns or anything La Perla reasonably believes has been used.

- Briefs, bodysuits and swimsuits that have been tried on in direct skin contact. (Please note that only the swimsuits have the protective adhesive strip.)

- Hosiery items if their package has been opened.

- Any personalized or monogrammed items.

- Discounted or sale items.

- Face masks.

Returns that do not comply with the La Perla returns policy will not be accepted and are sent back to the customer.

MARIE FRANCE VAN DAMME

You have 7 days to return an item from the date you received it, free of charge. Items must be returned to us unused with all original tags and labels, in their original packaging.

If return forms are included in your package, please follow the instructions. If for some reason they are not present, please email marketplace@balharbourshops.com and a return slip will be issued to you.

Where provided, belts and any MFVD packaging such as authenticity cards, dust bags and leather tags should be included with your return. Briefs, swimming costumes and bikini bottoms should be tried on over underwear without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the customer.

Items must be returned in their original, unused condition with all MFVD garment tags still attached. Returns that are damaged, soiled, or altered will not be accepted, and will be kept at our warehouse at the customer’s disposal for 30 days from the date of receipt. After this time, MFVD reserves the right to dispose of such goods and no further claims will be entertained.

Please group all returns from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

You will be notified by email once your return has been received and processed.

We will refund the full value of your order within 30 days of receiving the returned goods.

Please note that refunds can take up to 10 working days to show in your account due to varying processing times between banks and payment providers.

If you would like to exchange your items, Marie France Van Damme accepts exchanges of items that are of equal value. No surcharges will be applied.

In order to exchange your items, you must notify our customer service within 7 working days of receiving your order either by email at: marketplace@balharbourshops.com, or by post at: Notice of Contract Cancellation, Return Department, Marie France Van Damme, 8/F, 12 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong.

Upon receipt of this notification, we will email you a Return Authorization Code (R.A.C). Please fill in the R.A.C. on your order invoice and include it with your returns. This will allow us to issue a prompt refund. Your returned goods should be dispatched within 5 working days of receiving our R.A.C confirmation.

MARNI

You may return your items for exchange or store credit within 10 days of purchase. Exchanges are final sale and sale merchandise, intimate apparel, jewelry, and swimwear are not returnable.

MONNALISA

You may return your items for exchange or store credit within 30 days of purchase. No cash or credit card refunds and a sales receipt is required for all claims. Merchandise must be in original condition, with tags attached, at the time of exchange.

Sale items are final sale and store credit must be redeemed at the store in which they are issued and are not transferable.

SALVATORE FERRAGAMO

9.1 Customer has the right to return Product(s) from its Order, with no penalty and no requirement to specify a reason, by returning the Products it received to Ferragamo within thirty (30) days from the date such Products were delivered. Returns of Sale or Clearance Product(s) and Timepieces must be received by Ferragamo within ten (10) days from date of delivery. Timepiece returns must be accompanied with their original warranty booklet. Custom or made-to-order items, Jewelry (Gold and Silver), and opened Fragrances are Final Sale and cannot be returned.

9.2 Customer may return part or all of an Order, subject to Article 9.1.

9.3 In connection with returning Products, the Customer must use the return form enclosed in the packaging.

9.4 Customer acknowledges that:
• Customer is responsible for and assumes all risks relating to shipment, including delays; and
• Customer is not responsible for shipping expenses related to returning such Products provided that Ferragamo return procedures are followed.

9.5 Customers are advised to utilize UPS (information will be in the package received by Customer) for returning Products. However, Customer may elect to choose to use any courier service at the Customer’s expense.

9.6 In addition to Articles 9.1 and 9.3, to be a valid and effective return, the following conditions must be met:
• the return form must be correctly filled in and enclosed with the returned Product or Products;
• Products must be returned in original condition and in the original packaging; and
• if applicable, all tags must still be attached to any returned Product.
• the Product is not a custom or made-to-order item, Jewelry (Gold and Silver), or opened Fragrance.
• Fragrances must be unopened and in the original plastic wrapping.

All returns are subject to Ferragamo’s verification that returned Products are still in original condition.

9.7 If a return is made in accordance with all the above conditions, Ferragamo will refund Customer with the sum already paid by credit card or to PayPal account as soon as possible, and in any event, within thirty (30) days starting from the time that Ferragamo receives and inspects the Customer’s returned Products. The sums shall be deemed refunded when actually credited in original form of payment not later than the above-mentioned deadline.

9.8 Ferragamo will only accept in the manner described above returns or replacement or refund requests solely for Products that were purchased from the Website. Incomplete, damaged, worn, soiled, or altered items will not be accepted and therefore will be sent back to the Customer.


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