Return Policy

Returns & Exchanges
The following policy only applies to online purchased products; refunds cannot be applied to products purchased at our physical stores.
If by chance our customers are dissatisfied with an order, purchased items can be returned for a size/color replacement, store credit, or a refund within 14 days from the order delivery date.

tems must not have been worn, washed, or altered in any sort or kind of way, and must show no signs of use. Shoe soles must be in perfect conditions and show no marks.

Items must be returned with all the original tags and labels attached, along with packaging and other accessories (bags, hangers, garment covers, etc.) received with the order.

Shoes and other accessories must be returned with their original boxes, please be minded that the boxes must not be damaged and/or altered or used as an outer package for shipping as well.

Items showing signs of use or wear will not be accepted and will be returned to the Customer.

HOMEWARE items must be returned in perfect conditions with no damage, scratches or dents. If a HOMEWARE item has been damaged delivered, please contact us for return instructions.

Items must be returned in their original packaging with all of the original accessories, parts and instructions. They must also be packed in the same proper manner in which they were received.

Returns must be packed in 100CAPRI.COM's box, which must be securely sealed with tape.

Shall the 100CAPRI.COM box be no longer available; customers may use another type of packaging suitable for shipping 100CAPRI.COM's items.

To make a return, please contact marketplace@balharbourshops.com.  Indicate your order number, the items you wish to reutrn and the reason for reteurn. We will send a return label in order to have the merchandise shipped back to us.  

Returns & Exchanges
You have 14 days to return your item if you are not fully satisfied.

Item needs to be in the exact same condition it was received, including tag and original packaging.
We reserve the right to refuse returns we deem as having been worn, especially in the case of swimwear. Underwear cannot be returned unless in its original sealed packaging. We will not accept any returns delivered to us without any prior communication and written agreement between us and the customer.
Please make sure all items to be returned are properly packaged and traceable with a proper tracking number. We do not accept or assume responsibility for loss of or damage to returned goods while in transit from the customer.

SALES ON DISCOUNTED AND/OR LIMITED ITEMS AND INTERNATIONAL SHIPPING ARE FINAL AND CANNOT BE RETURNED.

To make a return, please contact marketplace@balharbourshops.com.  Indicate your order number, the items you wish to reutrn and the reason for reteurn. We will send a return label in order to have the merchandise shipped back to us.  

Alexandre Birman will gladly exchange or issue a refund for a full-price items according to the below information:.

Returns requested within 14 days after delivery: You can choose a refund or exchange for the same priced item or less.
Returns requested between 15 and 30 days after delivery: Are eligible for exchange only.
Returns of products purchased on sale are eligible for exchange only within 30 days after delivery.

The shoes must be in perfect condition, in the original box, unworn, unwashed, undamaged, and with all the original tags attached.

Merchandise returned without a box, in a damaged box, or with marked soles will not be accepted. Please note that all international duties and taxes are non-refundable. Altered merchandise, usage defect, special orders, and personalized/monogrammed items cannot be returned. Alexandre Birman reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. We strongly advise all customers to check merchandise thoroughly upon delivery before disposing of any original packaging. For any discrepancies with your order please contact us at marketplace@balharbourshops.com.

Returns & Exchanges

Assouline online return policy?

• If the content of your order arrives damaged, or is incorrect, please contact Customer Service as soon as possible. If you received a damaged item, please email us with your order number, details of the damage and photos if possible.
• If you wish to return your order for any other reason, we allow returns only within 14 days of delivery. Please note you will be responsible for the return shipping cost. Please email us to begin the return process. Items must be returned in the same condition in which they were received and within 14 days of the delivery date.

Can I return an item I bought online to an Assouline store?

• Assouline stores do not accept returns from purchases made online.
• Items purchased at Assouline retail locations can only be returned to where the original transaction occurred.

Are delivery charges refundable?

• Any original shipping charges incurred at the time of purchase are non-refundable.

What is your return & exchange policy for Candles?

All sales are final: Due to the nature of our products, all candle sales are final.

Damages: We offer a refund on items that may have been damaged in transit. If your candle arrives damaged, please contact Customer Care within 14 days of receiving your order with a photo of the damaged item. Candles must be in their original packaging, unused, and accompanied by an original receipt. We will not honor refunds for reasons other than damage incurred during shipping. Assouline reserves the right to reject any exchanges that do not comply with the conditions stated above. Items that appear used or worn upon inspection will not be eligible for refunds.

You have the right to return to Bonpoint products purchased from https://shop.balharbourshops.com/ without any penalty, within 14 (fourteen) days after the date of the receipt of the products purchased on Bonpoint.com

To make a return, please contact marketplace@balharbourshops.com.  Indicate your order number, the items you wish to reutrn and the reason for reteurn. We will send a return label in order to have the merchandise shipped back.  

The product(s) must not have been worn, used, altered, washed, or damaged.

The label(s) must still be attached to the product(s).

The product(s) must be returned in their original packaging (if you wish to return a kit or set, it must contain all the original components).

The returned items must be sent back Bonpoint in a single delivery. Bal Harbour Shops reserves the right not to accept products belonging to a single order returned and delivered at different times.

If the Right of Return is exercised in conformity with the provisions set forth in the paragraph above, Bonpoint.com shall refund, in the same form as the original payment, the sums already paid to purchase the returned products. Please note that shipping fees from the original shipment will not be refunded.

Bal Harbour Shops shall refund the sums already paid for the purchase of the products to you and, if applicable, shipping fees, only if the products are returned for reasons that may be due to Bonpoint.com, as in the case where the products do not have the promised essential characteristics, have manufacturing defects, or have been erroneously delivered. In this last case, you may notify us by email or by telephone.

The sums will be refunded to you as soon as possible, and in any case within 14 (fourteen) working days following the date on which Bonpoint has become aware of your decision to exercise your right of return. We will promptly start the procedure for refunding the sum(s), after having confirmed that the terms and conditions stated above have been duly complied with as indicated above.

In the event that your return does not comply with the terms and conditions set above, you will not be entitled to any refund of the sums already paid to Bal Harbour Shops. Nevertheless, you shall be entitled, at your own expense, to receive the products in the condition in which they were sent back to us. If you do not wish to receive the products in the condition in which they were sent back to us, we shall be entitled to withhold the products and to withhold the sums already received.

For returns, please contact marketplace@balharbourshops.com.

For jewelry sizing issues, returns can be made free of charge.

The right of withdrawal can be exercised at the latest within 14 calendar days from the day of receipt of the order. If an order containing several products is delivered separately, the 14 day period starts from the receipt of the last item received.

Please note that personalized and engraved items cannot be returned.

Returns must be made 14 days from the date of delivery.

Subject to compliance with the aforementioned deadline and the receipt of the products returned by the customer, Christofle will refund the entire amount paid by the customer, including the 14-day delivery. The refund is made with the same means of payment used by the consumer for the initial sale.

Christofle products returned incomplete, altered, and/or damaged by the customer will not be refunded.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketplace@balharbourshops.com.

If for any reason you receive your order and are not satisfied, we will gladly accept items for exchange or store credit within 14 days of your original purchase. Please note that the sales receipt and original packaging must be returned at the time of the exchange. Additionally, the items must be returned to DAVIDOR in their original, unworn, undamaged, unaltered condition. Exchanges and store credits will not be permitted after 14 days. DAVIDOR does not offer any refunds on returned items and only permits exchanges or store credit which is valid for 12 months from the time of your initial purchase.

You can exchange your item by contacting marketplace@balharbourshops.com.

Please be aware that any items that have been used, altered or damaged will not be accepted for exchange or store credit unless determined defective. Some exclusions may apply.

RIGHT OF WITHDRAWAL INFORMATION - LEGAL GUARANTEE OF CONFORMITY AND RETURN FOR DEFECT OR NON-CONFORMITY

If for any reason you are not satisfied with your purchase, you can return the products within 14 days from the date of receipt of the order.

RETURN REQUEST METHOD
If you want to make a return, follow these simple steps:

1. Once your order has been received, send a return request to the e-mail address marketplace@balharbourshops.com indicating your order number, the items you wish to return and the reason for return.

We remind you that only products that are received damaged, defective or incorrect can be replaced: therefore, returns with a size change request will not be accepted.

2. Look at your mailbox, you will receive a confirmation e-mail containing the return form with the Return Authorisation Code (RMA) and the address of our warehouse which you will need to print and apply to the outside of the box containing the products you wish to return.

3. Insert the products in their original packaging: the products must be returned in the same condition in which you received them.

As indicated in the General Conditions of Sale, in fact, returns cannot be accepted if even one of the following hypotheses occurs: the warranty seal is not intact and / or has been removed from the Product; the tag is not perfectly intact and / or has been removed from the Product; all labels, in fabric or loose, are not perfectly intact and / or have been removed from the Product; the Product lacks any attached instructions / notes / manuals or is in packaging other than the original one; the Product is not in the same condition in which it was shipped; the Product has been worn and / or washed and / or ironed and / or treated in any way. The Consumer is in any case responsible for the decrease in the value of the Product resulting from its manipulation other than that necessary to establish its nature, characteristics and functioning and in this case, if the Seller deems to accept the return, the Consumer will have right to reimbursement only of the amount equal to the residual value of the Product. To this end, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the Products with other protective packaging that preserves its integrity and protect it during transport even from writings or labels

The returned items will be checked by our warehouse to verify that they have been returned intact and, if despite the non-compliance with the above conditions we still intend to accept the return, we will charge you for any possible decrease in the value of the Product, refunding you only its residual value.

7. Print the return form and insert it inside the box containing the products you wish to return. Apply our warehouse address on the outside of the box.
8.  
9. Keep the shipping receipt.
10.  
11. When the return is at our warehouse, we will refund you with the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.

Right of Withdrawal

You are entitled to return a product, for whatever reason, within 14 days from:

(i)           the date you received the order

(ii)           the date you received the last parcel, in case the order is delivered in separate packages.

Please contact marketplace@balharbourshops.com to initiate the return.

Should you decide to proceed with the return, you will be refunded for the payments you have made, including delivery costs within 14 days from when we receive your withdrawal decision. These refunds will be issued on the same payment method you selected for the purchase, unless you request a refund on a different payment method. In this case any additional costs due to the different payment method will be at your expense. The refund may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods.

We inform you that the return is completely free with the UPS return label provided in the package.

The returned products must be returned intact, complete with all their elements and accessories (including the labels and tags unaltered and attached to the product) with the attached instructions / notes / manuals, the original packaging and the guarantee certificate, if present. You are responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Full-priced items may be returned only within 30 days from the date of shipment. In the case where goods purchased in the same order are delivered in separate shipments, the return period starts from the dispatch date of the last shipment. Shipments must be returned with a RMA number issued by Frette.com U.S.

Items purchased on BalHarbourShops.com cannot be returned to Frette Retail Stores, Frette Outlet Stores, or non-U.S. Frette Stores.

All Sale items are Final Sale and cannot be returned or exchanged to Bal Harbour Shops.com, Frette.com, Frette Retail Stores, or Frette Outlet Stores.

Frette.com reserves the right to refuse the return of goods transmitted and/or shipped after the return period or that are not in their original condition.

Return

• Please email marketplace@balharbourshops.com to request a return label.
• Following the approval of your request a return label will be sent to you.
• If the returned items comply with the return requirements, our company will return the refunds to the bank. You can follow the process with your bank.

For any reason the Customer can return the order, completely or partially, to request for a refund or an exchange.

Return conditions
Items can be returned within 14 days from the date of delivery of the order; return expenses are charged to
the Customer. The items must be returned in their original packaging and in the same condition in which they were originally shipped: not worn, washed or altered in any way. The soles of the footwear must be in the same condition as sent, with no signs of use. All items must also be returned with the original tags and any original accessories provided (dust-bag, clothing covers, etc.), including the label of authenticity and the security seal which must not be cut or broken. Damaged returns will not be accepted and can be returned to the Customer at his expenses. Footwear and accessories must be returned with their original box, which is an integral part of the item.

Return procedure
If the customer wishes to return one or more items, the return form must be completed and sent to our Customer care within 14 days of the order delivery date. Our Customer care will then send an e-mail with instructions for the return procedure. In this email the Customer shall find the “Bill of lading” jointly with the “courier sticker” to be attached to the box. The Customer is requested to faithfully follow the instructions provided. Kiton also reserves the right to inspect the returned items, and if the return does not meet the conditions imposed, to return it at the expense of the customer itself.

Exchange
We accept both size or color changes of the same model, if available. The return shipping of the item subject to change is charged to the customer while the shipping of the new item is free up to one change per item.

Defective goods
Only items received already damaged or showing conformity defects are considered defective. In case of defective items the Customer shall follow the same return procedure by filling out the form. Kiton reserves the right to refuse unauthorized defective returns. In case of acceptance of the defective return, Kiton will refund the purchase price of the item and the shipping costs.

Reimbursement
In the event that the Customer requests a refund for the returned items, Kiton will endeavor to make the refund as soon as possible or in any case within 20 working days from the date of acceptance of the return. The refund will be made with the same payment method used by the Customer, and on the same account, unless otherwise indicated in writing by the customer. The actual visibility date of the refund may vary due to factors beyond the responsibility of Kiton. Refunds are also issued in the same currency as the original purchase. We also remind that the refund will only concern the purchase price of the items, and will not include shipping costs and customs duties, which will be borne by the Customer.

You may return Lalique items within 14 days, beginning with the day of delivery.

To make a return, please contact marketplace@balharbourshops.com.  Indicate your order number, the items you wish to reutrn and the reason for reteurn. We will send a return label in order to have the merchandise shipped back to us.  

IMPORTANT: Returns are submitted at the expense and risk of customer. Items must be returned in their original packaging and must be in sellable condition. Items damaged, soiled in anyway and/or incomplete will not be accepted. The selling price, packing and shipping costs paid by the customer will be reimbursed within 14 days, following the day Bal Harbur Shops is informed of the customer's decision to cancel the order, provided that the item/items returned have been received by Lalique. Items that have been customized or altered are not returnable and non-refundable.

You have 7 days to return an item from the date you received it, free of charge. Items must be returned to us unused with all original tags and labels, in their original packaging.

If return forms are included in your package, please follow the instructions. If for some reason they are not present, please email marketplace@balharbourshops.com and a return slip will be issued to you.

Where provided, belts and any MFVD packaging such as authenticity cards, dust bags and leather tags should be included with your return. Briefs, swimming costumes and bikini bottoms should be tried on over underwear without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the customer.

Items must be returned in their original, unused condition with all MFVD garment tags still attached. Returns that are damaged, soiled, or altered will not be accepted, and will be kept at our warehouse at the customer’s disposal for 30 days from the date of receipt. After this time, MFVD reserves the right to dispose of such goods and no further claims will be entertained.

Please group all returns from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

You will be notified by email once your return has been received and processed.

We will refund the full value of your order within 30 days of receiving the returned goods.

Please note that refunds can take up to 10 working days to show in your account due to varying processing times between banks and payment providers.

If you would like to exchange your items, Marie France Van Damme accepts exchanges of items that are of equal value. No surcharges will be applied.

In order to exchange your items, you must notify our customer service within 7 working days of receiving your order either by email at: marketplace@balharbourshops.com, or by post at: Notice of Contract Cancellation, Return Department, Marie France Van Damme, 8/F, 12 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong.

Upon receipt of this notification, we will email you a Return Authorization Code (R.A.C). Please fill in the R.A.C. on your order invoice and include it with your returns. This will allow us to issue a prompt refund. Your returned goods should be dispatched within 5 working days of receiving our R.A.C confirmation.

For Online purchases only, we accept returns and exchanges on frames in saleable condition within 30 days of purchase. Online purchases can be returned through our customer care department.

Please contact Customer Service by email at marketplace@balharbourshops.com to obtain a Return Merchandise Authorization (RMA) number, which must be included in the Return Form, and FedEx return shipping label. No returns of any type will be accepted without an RMA number.

You may return your items for exchange or store credit within 30 days of purchase. No cash or credit card refunds and a sales receipt is required for all claims. Merchandise must be in original condition, with tags attached, at the time of exchange.

Sale items are final sale and store credit must be redeemed at the store in which they are issued and are not transferable.

Please contact Customer Service by email at marketplace@balharbourshops.com to obtain a Return Merchandise Authorization (RMA) number, which must be included in the Return Form, and FedEx return shipping label. No returns of any type will be accepted without an RMA number.

Return Policy

We are pleased to offer complimentary returns for products returned in original unopened and sellable condition.
Product(s) purchased in the U.S. on https://shop.balharbourshops.com/ may be returned for a refund if the products are returned in their original unopened and sellable condition within 15 days from the date the package was received, along with a copy of the Sales Receipt and completed Return Form.

We have a strict return policy for all items returned not in original and sellable condition. If clients wish to receive the product back, they will be charged for the shipping expense of the returned item. Original shipping fees are not refundable.

Please contact Customer Service by email at marketplace@balharbourshops.com to obtain a Return Merchandise Authorization (RMA) number, which must be included in the Return Form, and FedEx return shipping label. No returns of any type will be accepted without an RMA number.

Returns may be mailed back to Santa Maria Novella USA using the FedEx return shipping label provided by Customer Service. Please contact Customer Service by email at marketplace@balharbourshops.com Indicate your order number, the items you wish to reutrn and the reason for reteurn. We will send a return label in order to have the merchandise shipped back to us. No return will be accepted that has not contacted Customer Service first to authorize the return.

Refunds are processed within approximately 15 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the site.

No Cancellation or Changes
Please carefully check to ensure that all details in your order are accurate prior to finalizing your purchase at check-out.

FULL PRICE ITEMS

Full priced items purchased online are eligible to be returned for a refund, Exchange or store credit.

SALE ITEMS

All sale items purchased online are final sale and cannot be returned.

CONDITIONS OF RETURN

Please ensure the below conditions are met, before submitting your return request:
- The goods are returned to, and received by, our online warehouse within 14 days from when the shipment is delivered.
- Item(s) must be in perfect condition and must not have been used, altered, damaged or washed. Be careful of make-up or body moisturizers rubbing off on garments, accessories or other delicate fabrics. In the result of this happening, we will be unable to accept your return.
- Item(s) must be in original packaging with all tags attached, including shoe boxes and dust bags. All shoes must be tried on a carpeted surface to avoid scuff marks until you have decided to keep them.
- For all swimwear, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
- The following items are non-refundable/exchangeable due to health restrictions: intimates and jewellery.
- Gift cards cannot be returned.

Scanlan Theodore reserves the right to reject returns that do not comply and are subject to alterations and cancellations as per our returns policy.

Please contact Customer Service by email at marketplace@balharbourshops.com to obtain a Return Merchandise Authorization (RMA) number, which must be included in the Return Form, and FedEx return shipping label. No returns of any type will be accepted without an RMA number.

We will issue a full refund for unworn, unused, unaltered items that is returned up to 30 days after the original purchase date.

If you would like to return your online order, please follow the directions below.

Please contact Customer Service by email at marketplace@balharbourshops.com to obtain a Return Merchandise Authorization (RMA) number, which must be included in the Return Form, and FedEx return shipping label. No returns of any type will be accepted without an RMA number.

We will issue a full refund for unworn, unused, unaltered items that is returned up to 30 days after the original purchase date.

If you would like to return your online order, please follow the directions below. Please make sure to include the original packaging as and any other items included with your original shipment.

1. Please contact Customer Service by email at marketplace@balharbourshops.com to obtain a Return Merchandise Authorization (RMA) number, which must be included in the Return Form, and FedEx return shipping label. No returns of any type will be accepted without an RMA number.

Items must be returned within 30 days of reciept. If your return arrives after the 30 days of the original order recipet date, your return will be shipped back to your original shipping address. As a special exception for the holiday season, refunds will be accepted through January 31st on all orders placed after November 1st.

Vilebrequin merchandise will only be accepted if it is in the original condition, unworn, with original tags and receipt (or gift receipt), and accompanying accessories such as the water wallet and travel pouch, if applicable. For any items returned that are not in this condition, the return will be denied and the merchandise will be returned to you.

Returned merchandise cannot be been worn, used, altered or damaged. If you have a concern regarding an issue with the condition of your purchase, please contact our Customer Service team at marketplace@balharbourshops.com for further information.

How to make a return:

To make a return, please contact marketplace@balharbourshops.com.  Indicate your order number, the items you wish to reutrn and the reason for reteurn. We will send a return label in order to have the merchandise shipped back to us.  

We will issue a full refund for unworn, unused, unaltered items that is returned up to 30 days after the original purchase date.

If you would like to return your online order, please follow the directions below. Please make sure to include the original packaging as and any other items included with your original shipment.

1. Please contact Customer Service by email at marketplace@balharbourshops.com to obtain a Return Merchandise Authorization (RMA) number, which must be included in the Return Form, and FedEx return shipping label. No returns of any type will be accepted without an RMA number.