Return Policy

For any reason the Customer can return the order, completely or partially, to request for a refund or an exchange.

Return conditions
Items can be returned within 14 days from the date of delivery of the order; return expenses are charged to
the Customer. The items must be returned in their original packaging and in the same condition in which they were originally shipped: not worn, washed or altered in any way. The soles of the footwear must be in the same condition as sent, with no signs of use. All items must also be returned with the original tags and any original accessories provided (dust-bag, clothing covers, etc.), including the label of authenticity and the security seal which must not be cut or broken. Damaged returns will not be accepted and can be returned to the Customer at his expenses. Footwear and accessories must be returned with their original box, which is an integral part of the item.

Return procedure
If the customer wishes to return one or more items, the return form must be completed and sent to our Customer care within 14 days of the order delivery date. Our Customer care will then send an e-mail with instructions for the return procedure. In this email the Customer shall find the “Bill of lading” jointly with the “courier sticker” to be attached to the box. The Customer is requested to faithfully follow the instructions provided. Kiton also reserves the right to inspect the returned items, and if the return does not meet the conditions imposed, to return it at the expense of the customer itself.

Exchange
We accept both size or color changes of the same model, if available. The return shipping of the item subject to change is charged to the customer while the shipping of the new item is free up to one change per item.

Defective goods
Only items received already damaged or showing conformity defects are considered defective. In case of defective items the Customer shall follow the same return procedure by filling out the form. Kiton reserves the right to refuse unauthorized defective returns. In case of acceptance of the defective return, Kiton will refund the purchase price of the item and the shipping costs.

Reimbursement
In the event that the Customer requests a refund for the returned items, Kiton will endeavor to make the refund as soon as possible or in any case within 20 working days from the date of acceptance of the return. The refund will be made with the same payment method used by the Customer, and on the same account, unless otherwise indicated in writing by the customer. The actual visibility date of the refund may vary due to factors beyond the responsibility of Kiton. Refunds are also issued in the same currency as the original purchase. We also remind that the refund will only concern the purchase price of the items, and will not include shipping costs and customs duties, which will be borne by the Customer.

La Perla accepts returns of unused items by mail within 28 days from the date of delivery.

Items must be in original selling condition with all tags attached.

The following items will NOT be accepted:
- Beauty products, such as fragrances or lipstick.

- Incomplete, damaged, worn, altered and washed returns or anything La Perla reasonably believes has been used.

- Briefs, bodysuits and swimsuits that have been tried on in direct skin contact. (Please note that only the swimsuits have the protective adhesive strip.)

- Hosiery items if their package has been opened.

- Any personalized or monogrammed items.

- Discounted or sale items.

- Face masks.

Returns that do not comply with the La Perla returns policy will not be accepted and are sent back to the customer.

You have 7 days to return an item from the date you received it, free of charge. Items must be returned to us unused with all original tags and labels, in their original packaging.

If return forms are included in your package, please follow the instructions. If for some reason they are not present, please email marketplace@balharbourshops.com and a return slip will be issued to you.

Where provided, belts and any MFVD packaging such as authenticity cards, dust bags and leather tags should be included with your return. Briefs, swimming costumes and bikini bottoms should be tried on over underwear without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the customer.

Items must be returned in their original, unused condition with all MFVD garment tags still attached. Returns that are damaged, soiled, or altered will not be accepted, and will be kept at our warehouse at the customer’s disposal for 30 days from the date of receipt. After this time, MFVD reserves the right to dispose of such goods and no further claims will be entertained.

Please group all returns from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

You will be notified by email once your return has been received and processed.

We will refund the full value of your order within 30 days of receiving the returned goods.

Please note that refunds can take up to 10 working days to show in your account due to varying processing times between banks and payment providers.

If you would like to exchange your items, Marie France Van Damme accepts exchanges of items that are of equal value. No surcharges will be applied.

In order to exchange your items, you must notify our customer service within 7 working days of receiving your order either by email at: marketplace@balharbourshops.com, or by post at: Notice of Contract Cancellation, Return Department, Marie France Van Damme, 8/F, 12 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong.

Upon receipt of this notification, we will email you a Return Authorization Code (R.A.C). Please fill in the R.A.C. on your order invoice and include it with your returns. This will allow us to issue a prompt refund. Your returned goods should be dispatched within 5 working days of receiving our R.A.C confirmation.

You may return your items for exchange or store credit within 10 days of purchase. Exchanges are final sale and sale merchandise, intimate apparel, jewelry, and swimwear are not returnable.

You may return your items for exchange or store credit within 30 days of purchase. No cash or credit card refunds and a sales receipt is required for all claims. Merchandise must be in original condition, with tags attached, at the time of exchange.

Sale items are final sale and store credit must be redeemed at the store in which they are issued and are not transferable.

9.1 Customer has the right to return Product(s) from its Order, with no penalty and no requirement to specify a reason, by returning the Products it received to Ferragamo within thirty (30) days from the date such Products were delivered. Returns of Sale or Clearance Product(s) and Timepieces must be received by Ferragamo within ten (10) days from date of delivery. Timepiece returns must be accompanied with their original warranty booklet. Custom or made-to-order items, Jewelry (Gold and Silver), and opened Fragrances are Final Sale and cannot be returned.

9.2 Customer may return part or all of an Order, subject to Article 9.1.

9.3 In connection with returning Products, the Customer must use the return form enclosed in the packaging.

9.4 Customer acknowledges that:
• Customer is responsible for and assumes all risks relating to shipment, including delays; and
• Customer is not responsible for shipping expenses related to returning such Products provided that Ferragamo return procedures are followed.

9.5 Customers are advised to utilize UPS (information will be in the package received by Customer) for returning Products. However, Customer may elect to choose to use any courier service at the Customer’s expense.

9.6 In addition to Articles 9.1 and 9.3, to be a valid and effective return, the following conditions must be met:
• the return form must be correctly filled in and enclosed with the returned Product or Products;
• Products must be returned in original condition and in the original packaging; and
• if applicable, all tags must still be attached to any returned Product.
• the Product is not a custom or made-to-order item, Jewelry (Gold and Silver), or opened Fragrance.
• Fragrances must be unopened and in the original plastic wrapping.

All returns are subject to Ferragamo’s verification that returned Products are still in original condition.

9.7 If a return is made in accordance with all the above conditions, Ferragamo will refund Customer with the sum already paid by credit card or to PayPal account as soon as possible, and in any event, within thirty (30) days starting from the time that Ferragamo receives and inspects the Customer’s returned Products. The sums shall be deemed refunded when actually credited in original form of payment not later than the above-mentioned deadline.

9.8 Ferragamo will only accept in the manner described above returns or replacement or refund requests solely for Products that were purchased from the Website. Incomplete, damaged, worn, soiled, or altered items will not be accepted and therefore will be sent back to the Customer.

Alexandre Birman will gladly exchange or issue a refund for a full-price items according to the below information:.

Returns requested within 14 days after delivery: You can choose a refund or exchange for the same priced item or less.
Returns requested between 15 and 30 days after delivery: Are eligible for exchange only.
Returns of products purchased on sale are eligible for exchange only within 30 days after delivery.

The shoes must be in perfect condition, in the original box, unworn, unwashed, undamaged, and with all the original tags attached.

Merchandise returned without a box, in a damaged box, or with marked soles will not be accepted. Please note that all international duties and taxes are non-refundable. Altered merchandise, usage defect, special orders, and personalized/monogrammed items cannot be returned. Alexandre Birman reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. We strongly advise all customers to check merchandise thoroughly upon delivery before disposing of any original packaging. For any discrepancies with your order please contact us at marketplace@balharbourshops.com.

For returns, please contact marketplace@balharbourshops.com.

For jewelry sizing issues, returns can be made free of charge.

The right of withdrawal can be exercised at the latest within 14 calendar days from the day of receipt of the order. If an order containing several products is delivered separately, the 14 day period starts from the receipt of the last item received.

Please note that personalized and engraved items cannot be returned.

Returns must be made 14 days from the date of delivery.

Subject to compliance with the aforementioned deadline and the receipt of the products returned by the customer, Christofle will refund the entire amount paid by the customer, including the 14-day delivery. The refund is made with the same means of payment used by the consumer for the initial sale.

Christofle products returned incomplete, altered, and/or damaged by the customer will not be refunded.

To initiate a return, please contact marketplace@balharbourshops.com.

If for any reason you receive your order and are not satisfied, we will gladly accept items for exchange or store credit within 14 days of your original purchase. Please note that the sales receipt and original packaging must be returned at the time of the exchange. Additionally, the items must be returned to DAVIDOR in their original, unworn, undamaged, unaltered condition. Exchanges and store credits will not be permitted after 14 days. DAVIDOR does not offer any refunds on returned items and only permits exchanges or store credit which is valid for 12 months from the time of your initial purchase.

You can exchange your item by contacting marketplace@balharbourshops.com.

Please be aware that any items that have been used, altered or damaged will not be accepted for exchange or store credit unless determined defective. Some exclusions may apply.

Right of Withdrawal

You are entitled to return a product, for whatever reason, within 14 days from:

(i)           the date you received the order

(ii)           the date you received the last parcel, in case the order is delivered in separate packages.

Please contact marketplace@balharbourshops.com to initiate the return.

Should you decide to proceed with the return, you will be refunded for the payments you have made, including delivery costs within 14 days from when we receive your withdrawal decision. These refunds will be issued on the same payment method you selected for the purchase, unless you request a refund on a different payment method. In this case any additional costs due to the different payment method will be at your expense. The refund may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods.

We inform you that the return is completely free with the UPS return label provided in the package.

The returned products must be returned intact, complete with all their elements and accessories (including the labels and tags unaltered and attached to the product) with the attached instructions / notes / manuals, the original packaging and the guarantee certificate, if present. You are responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Full-priced items may be returned only within 30 days from the date of shipment. In the case where goods purchased in the same order are delivered in separate shipments, the return period starts from the dispatch date of the last shipment. Shipments must be returned with a RMA number issued by Frette.com U.S.

Items purchased on BalHarbourShops.com cannot be returned to Frette Retail Stores, Frette Outlet Stores, or non-U.S. Frette Stores.

All Sale items are Final Sale and cannot be returned or exchanged to Bal Harbour Shops.com, Frette.com, Frette Retail Stores, or Frette Outlet Stores.

Frette.com reserves the right to refuse the return of goods transmitted and/or shipped after the return period or that are not in their original condition.

Return

• Please email marketplace@balharbourshops.com to request a return label.
• Following the approval of your request a return label will be sent to you.
• If the returned items comply with the return requirements, our company will return the refunds to the bank. You can follow the process with your bank.